Shipping Policy

1. Shipping Service Availability

Mahakaal Jewellery provides shipping services exclusively within India. At present, we do not offer international shipping. All orders placed on our website are subject to serviceability based on the customer’s delivery location.

2. Order Confirmation

Once an order is successfully placed, customers will receive an order confirmation via email or SMS. This confirmation indicates that the order has been received and is being prepared for processing.

3. Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation. Processing includes order verification, quality checks, secure packaging, and preparation for dispatch.

4. Dispatch Timeline

After processing, orders are handed over to our courier partners for dispatch. Dispatch timelines may vary during peak seasons, promotional periods, or public holidays.

5. Estimated Delivery Time

The estimated delivery time for most locations within India is between 3–7 business days. Delivery timelines may vary depending on the customer’s location, courier partner operations, and external factors.

6. Shipping Charges

Shipping charges, if applicable, are clearly mentioned at the time of checkout. Any free shipping offers or promotional shipping discounts will be displayed on the website and are subject to terms.

7. Courier & Logistics Partners

Mahakaal Jewellery works with reliable third-party courier and logistics service providers to ensure safe handling and timely delivery of jewellery products.

8. Order Tracking

Once the order is dispatched, tracking information will be shared with the customer via email or SMS. Customers can use this information to track the real-time status of their shipment.

9. Delays in Delivery

While we strive to deliver orders within the estimated timeframe, delays may occur due to reasons beyond our control, including weather conditions, natural disasters, courier delays, or regional restrictions.

10. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information. Mahakaal Jewellery shall not be liable for delays or non-delivery resulting from incorrect address details.

11. Failed Delivery Attempts

If a delivery attempt fails due to customer unavailability or incorrect contact details, the courier partner may attempt re-delivery or return the shipment to us.

12. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered with, please do not accept it and immediately notify our support team with photographs for further assistance.

13. Product Inspection on Delivery

Customers are advised to inspect the package upon delivery. Any issues should be reported within 24 hours of receipt.

14. Ownership & Risk

Ownership and risk of the product transfer to the customer once the order is delivered to the provided address.

15. Shipping Policy Updates

Mahakaal Jewellery reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page.

16. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

📞 +91 99770 77630
📧 support@mahakaaljewellery.com