Return & Refund Policy

1. Overview

At Mahakaal Jewellery, we strive to ensure customer satisfaction by delivering high-quality jewellery products. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.

2. Eligibility for Return

Returns are accepted only under the following circumstances:

• The product received is damaged during transit
• The product received is incorrect or different from the order placed
• The product has manufacturing defects (verified upon inspection)

3. Non-Eligible Items

The following items are not eligible for return or refund:

• Customized or made-to-order jewellery
• Products showing signs of wear or usage
• Items damaged due to improper handling or misuse
• Products without original packaging and invoice

4. Return Request Timeline

Customers must initiate a return request within 7 days of receiving the product. Requests submitted after this period will not be accepted.

5. Return Request Process

To initiate a return, customers must contact our support team with:

• Order number
• Clear images or video of the product showing the issue
• Brief description of the problem

6. Inspection & Approval

All returned items are subject to quality inspection upon receipt. Mahakaal Jewellery reserves the right to approve or reject return requests based on inspection findings.

7. Replacement Policy

In cases where a replacement is approved, the replacement product will be shipped after the returned item is received and inspected.

8. Refund Policy

Refunds are issued only after the returned product has passed inspection and approval.

9. Refund Method

Approved refunds will be processed to the original payment method used during purchase. Cash refunds are not provided.

10. Refund Processing Time

Once approved, refunds are processed within 5–7 business days. The actual credit time may vary depending on the bank or payment provider.

11. Shipping Costs for Returns

Return shipping costs may be borne by the customer unless the return is due to a damaged or incorrect product.

12. Cancellation Policy

Orders can be cancelled only before dispatch. Once the order is shipped, cancellation requests will not be accepted.

13. Refusal of Delivery

Unjustified refusal of delivery may result in non-refund or deduction of shipping charges.

14. Policy Misuse

Mahakaal Jewellery reserves the right to refuse returns or refunds in cases of policy abuse or suspicious activity.

15. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be reflected on this page.

16. Contact Us

If you have any questions regarding returns or refunds, please contact us:

📞 +91 99770 77630
📧 support@mahakaaljewellery.com